1. Valid Email Requirement

• Purpose: Providing a valid email address that you regularly check is essential for effective communication. It ensures that we can reach you with updates, responses, and inquiries about your issue.
• Details: Ensure the email address entered is one you own and have access to. This email will be used for all correspondences related to your ticket. Check your spam or junk folder regularly to ensure you do not miss communications from our team.

2. Avoid Duplicate Submissions

• Impact: Submitting multiple tickets for the same issue complicates the support process, leading to delays and potential errors in resolving your request.
• Advice: Before submitting a new ticket, please check the status of your existing ticket through our support portal. If you need to add information to an existing issue, update the original ticket instead of creating a new one.

3. No Troll or Frivolous Inquiries

• Expectation: Our support team is here to provide assistance for genuine issues. We ask that you refrain from submitting tickets that are not serious inquiries.
• Examples: Non-serious submissions include joke requests, overly vague queries that do not pertain to actual issues, or tickets submitted to test system responses.

4. Respectful Interaction

• Standard: Harassment, abusive language, or any form of disrespectful behavior towards our staff will not be tolerated. Our goal is to maintain a supportive and respectful environment for both users and staff.
• Consequences: Engaging in such behavior may lead to immediate dismissal of your tickets and potential suspension from our support services.

5. Procedure for Declined Tickets

• Guideline: If your ticket is declined, submitting another ticket on the same issue without new relevant information will generally result in automatic rejection.
• Recommendation: Review the reason for ticket rejection provided by our support team. If you can address the reasons stated and have substantial new information, you may consider submitting a revised ticket.

6. Response Time Commitment

• Promise: Our team strives to respond to all tickets within 24 hours. During times of high volume, responses may take longer.
• Appreciation: We value your patience and understanding as we work diligently to address each inquiry based on its urgency and impact.

7. Compliance with Terms of Service

• Importance: Adhering to these terms is crucial for a smooth and effective support experience.
• Outcome: Failure to comply with these guidelines may result in your ticket being declined and, in severe cases, further action against your account depending on the nature of the violation.

Welcome to Arriva Admin and Arriva Assistant! By using our Roblox admin system and Discord bot, you agree to abide by the following terms of service. These guidelines are designed to ensure a fair, safe, and responsible use of our services.

1. Acceptance of Terms

• By accessing or using Arriva Admin and Arriva Assistant, you confirm that you accept these Terms of Service and that you agree to comply with them. If you do not agree to these terms, you must not use our services.

2. Usage Guidelines

• Prohibited Actions:
  • Abuse of Power: Users granted administrative privileges must not use their powers for personal gain or to unfairly disadvantage others.
  • Exploiting Bugs: Do not exploit any bugs or unintended features in Arriva Admin or Arriva Assistant. Report any bugs to our development team immediately.
  • Unauthorized Access: Attempting to gain unauthorized access to any functionalities or data within Arriva Admin or Arriva Assistant that you do not have explicit permission to access is strictly prohibited.

3. User Responsibilities

• Security: You are responsible for securing your own account and authentication credentials. Do not share your account details with others.
• Compliance: You must comply with all applicable local, state, national, and international laws and regulations regarding your use of Arriva Admin and Arriva Assistant.

4. Content Management

• Ownership and Rights: Users are responsible for the content they manage and the actions they perform using Arriva Admin and Arriva Assistant. Ensure that your actions comply with relevant laws and platform rules.
• Monitoring: We reserve the right to monitor all activities conducted through our services to ensure compliance with this ToS.

5. Prohibited Conduct

• Harassment: Using Arriva Admin or Arriva Assistant to harass other users is strictly forbidden.
• Discriminatory Practices: Engaging in discriminatory behavior or promoting discriminatory content through the services is prohibited.
• Spamming: Do not use the services to send unsolicited messages or content.

6. Sanctions for Misuse

• Violation of these terms may result in temporary or permanent suspension of access to Arriva Admin, Arriva Assistant, and potentially other services we provide.
• Severe breaches may lead to further legal action, depending on the nature of the violation.

7. Changes to Terms of Service

• We reserve the right to modify these terms at any time. We will provide notice of these changes by posting the revised terms to the relevant platform or through other means of communication.

8. Disclaimer of Warranties

• Arriva Admin and Arriva Assistant are provided "as is" without any warranties of any kind, either express or implied. We do not guarantee that the services will always be secure, error-free, or timely.

9. Limitation of Liability

• To the fullest extent permitted by law, in no event will we be liable for any indirect, special, incidental, punitive, exemplary, or consequential damages, whether or not we have been informed of the possibility of such damage.

10. Contact and Feedback

• We welcome your questions, concerns, and feedback. Please contact us through our designated support channels to provide feedback or report issues.

By using Arriva Admin and Arriva Assistant, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.